== India: Financial trends ==
* Fraud is a major problem, e.g. loans on homes are based on higher valuations by the appraiser
* There is no credit rating system and the judicial system does not allow companies to easily recover their money from the borrowers
* A high amount of undisclosed income
* Hawala
* Cash-on-delivery (COD)
* Airlines, railways and others are now selling tickets online and it is cheaper than buying through an agent or from the airline. You need a credit card to buy these online.
* Pension funds are still big in India. Not clear if India will go the US route of defined contribution plan (as opposed to defined benefit plan)
=== Overall economy ===
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* Microfinance is growing in South India, which contrasts with the stagnation in Eastern, Central and North Eastern India
* Downside: Microfinance involves very high transaction costs given the small amounts of money involved for each loan, which necessitates high transaction costs
=== Payments ===
* Cash-on-delivery (COD) remains one of the preferred methods of payment
[[Image:PersFin Cash-on-delivery.jpg|thumb|right|300px|Cash-on-delivery is a preferred mode of payment]]
* Fraud is a major problem, e.g. loans on homes are based on higher valuations by the appraiser
* There is no credit rating system and the judicial system does not allow companies to easily recover their money from the borrowers
* A high amount of undisclosed income
* Hawala
* Cash-on-delivery (COD)
* Airlines, railways and others are now selling tickets online and it is cheaper than buying through an agent or from the airline. You need a credit card to buy these online.
* Pension funds are still big in India. Not clear if India will go the US route of defined contribution plan (as opposed to defined benefit plan)
== India: Customer service ==